Privacy Notice

/Privacy Notice
Privacy Notice 2018-05-08T19:46:32+00:00

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can of course refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a ‘Legitimate interest’ in collecting that information because without it we could not do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes ‘legitimate interest’ but this time it is your legitimate interest.
  4. Provided we have your consent we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
  5. We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25 if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

    Your records are stored:

    • Electronically (in the cloud) using a specialist GDPR aligned records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this date is password protected and passwords are changed regularly.
    • On our office computer. These are password protected, backed up regularly and offices are locked and alarmed out of working hours.

    We will never share your date with anyone who does not need access without your written consent. Only the following people / agencies will have routine access to booking rights.

    • The specialist GDPR online service to store files within the pass locked database
    • Your practitioner(s) in order to provide treatment
    • Reception to amend and make appointment bookings
    • Very occasionally we use MailChimp to coordinate messages so your name and email address may be saved on these servers.

    From time to time we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential and we will ensure that they sign a non-disclosure agreement.

    You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

    We want you to be absolutely confident that we are treating your personal data responsibly and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

    Of course if you feel that we are mishandling your personal data in some way you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the ‘Data controller’, here the details you need for that

    Paola Ash

    [email protected]

    0208 528 3000

    17 Mulgrave Road,
    Sutton,
    Surrey
    SM2 6LJ

    If you are not satisfied with our response, then you have the right to raise the matter with the information Commissioner’s office.